Introduction
Welcome to Bingo Patti. We appreciate the trust you place in us when you sign up, play games, or interact with our platform. This Privacy Policy explains what personal information we collect from you, why we collect it, how it is used, and the steps we take to keep it safe.
By creating an account or using any part of the Bingo Patti platform — including our Game Lobby, Casino, Live Casino, Bingo rooms, or Fish Games — you acknowledge that you have read and understood this policy. If you do not agree with the terms outlined here, please do not use our services.
This policy applies to all users who access Bingo Patti from Pakistan or anywhere else. However, the platform is primarily designed for adults in Pakistan, and all amounts and payment methods referenced reflect the PKR ecosystem familiar to our users.
What Information We Collect
We collect information when you register, log in, make deposits or withdrawals, play games, or contact our support team. The categories of data we may gather include:
- Account Details: Full name, email address, date of birth, username, and password (stored in hashed form).
- Identity Verification: Where required, a copy of your national ID card (CNIC) or equivalent documentation to confirm your age and identity as part of responsible gaming compliance.
- Contact Information: Phone number (used for OTP verification via JazzCash, Easypaisa, or similar), city, and province.
- Financial Records: Deposit and withdrawal history, transaction IDs, preferred payment method (JazzCash, Easypaisa, Raast, bank transfer, cards, or mobile wallets), and PKR amounts involved.
- Device & Technical Data: IP address, browser type and version, operating system, device identifiers, session duration, and login timestamps.
- Gameplay Data: Games played, bets placed, winnings earned, session activity, and feature interactions within the platform.
- Communications: Messages sent through our support channels, feedback you share, and responses to our optional surveys or promotions.
We do not collect sensitive personal data like ethnicity, religion, biometric identifiers, or health information. We only gather what is genuinely needed to run the platform and keep your account safe.
How We Use Your Information
Every piece of data we collect has a specific, legitimate purpose. We do not sit on unnecessary data, and we do not use your information in ways you would not reasonably expect. Here is how your data is put to work:
- Account Management: To create, maintain, and secure your Bingo Patti account and provide access to our platform features.
- Payment Processing: To process PKR deposits and withdrawals accurately via JazzCash, Easypaisa, Raast, bank transfers, cards, and mobile wallets.
- Platform Security: To detect, investigate, and prevent fraud, bonus abuse, money laundering, underage access, and other prohibited activities.
- Customer Support: To respond to your queries, resolve disputes, and improve the overall support experience.
- Personalisation: To show you relevant game recommendations, Cricket season promotions, PSL special bonuses, or Football and Esports events that match your interests and activity history.
- Marketing Communications: To send you promotional emails, SMS notifications, or in-app messages about new games, bonuses, and offers — only if you have opted in to receive these.
- Legal & Compliance Obligations: To meet any applicable legal or regulatory reporting requirements we are subject to.
- Platform Improvement: To analyse user behaviour in aggregate form, run A/B tests, and improve the design and performance of our services.
Sharing of Information
Bingo Patti does not sell, trade, or rent your personal information to outside parties for their own marketing purposes. We only share your data in the following limited circumstances:
- Payment Processors: When you deposit or withdraw funds, relevant transaction data is shared with our payment partners (such as JazzCash, Easypaisa, or Raast) solely to complete your transaction.
- Technology & Hosting Partners: We work with trusted third-party service providers who host our servers, provide analytics tools, or support platform operations. These partners are contractually bound to handle your data securely and only for the purposes we specify.
- Fraud Prevention Services: To protect all users, we may share limited technical identifiers with fraud detection services that help us identify and block suspicious activity.
- Legal Authorities: If required by a valid court order, law enforcement request, or applicable legal obligation, we may disclose information to the relevant authorities. We will only do so to the extent required by law.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the successor entity, subject to the same privacy protections described in this policy.
In all cases, we apply data minimisation — meaning we only share what is strictly necessary for the specific purpose at hand.
Payment Data & Financial Security
Financial transactions on Bingo Patti involve real PKR amounts, so we treat payment data with extra care. When you make a deposit or request a withdrawal through JazzCash, Easypaisa, Raast, a bank transfer, card, or mobile wallet, the transaction is processed over an encrypted connection.
We do not store your full payment credentials — such as card numbers or mobile banking PINs — on our servers. Transaction records (amounts, dates, reference IDs, and method used) are retained as part of your account history for dispute resolution and auditing purposes.
If you notice any suspicious transaction in your account, you should contact our support team immediately. We take financial discrepancies seriously and investigate all reported concerns promptly.
Cookies & Tracking Technologies
Bingo Patti uses cookies and similar tracking technologies to keep the platform running smoothly and to understand how users interact with it. A cookie is a small text file stored on your browser when you visit a website.
We use the following types of cookies:
- Essential Cookies: These are required for the platform to function. They handle your login session, keep you authenticated between pages, and remember your basic preferences. You cannot opt out of these without affecting platform functionality.
- Analytics Cookies: These help us understand which games are most popular, how users navigate the platform, and where we can make improvements. Data collected is aggregated and anonymised wherever possible.
- Preference Cookies: These remember settings such as your language preference or notification choices so you do not have to reconfigure them each visit.
- Marketing Cookies: If you have opted in to promotional communications, these cookies help us show relevant bonus offers or game promotions relevant to your activity. You can manage these through your account settings.
You can control cookies through your browser settings, but disabling essential cookies may prevent certain features of Bingo Patti from working correctly.
Data Security Measures
We invest in technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:
- SSL/TLS encryption for all data transmitted between your browser and our servers.
- Hashed and salted storage of passwords — we never store your password in readable form.
- Role-based access controls so that only authorised staff can access sensitive user data, and only when operationally necessary.
- Regular security reviews, vulnerability assessments, and infrastructure monitoring.
- Two-factor authentication (2FA) options available for your account login.
While we make every reasonable effort to protect your data, no online platform can guarantee absolute security. We encourage you to use a strong, unique password for your Bingo Patti account and to never share your login credentials with anyone.
Data Retention
We retain your personal data for as long as your account is active or as long as it is needed to provide you with services. If you close your account, we will retain certain records for a reasonable period thereafter to meet any legal, financial auditing, or dispute resolution obligations.
Specifically:
- Transaction records are kept for a minimum of five years in line with standard financial record-keeping practice.
- Support communications are retained for up to two years after the issue is resolved.
- Marketing consent records are kept for as long as they are relevant to our communications history with you.
- Data collected purely for analytics purposes is anonymised or deleted within 12 months of collection.
Once the relevant retention period expires, data is securely deleted or anonymised so it can no longer be linked to you personally.
Your Rights Over Your Data
As a Bingo Patti user, you have meaningful rights when it comes to the personal data we hold about you. These include:
- Right of Access: You can request a copy of the personal data we hold about you.
- Right to Correction: If any of your information is inaccurate or incomplete, you can ask us to correct it — many fields can be updated directly from your account settings.
- Right to Deletion: You can request that we delete your personal data. We will honour this where there is no overriding legal, financial, or security reason to retain it.
- Right to Object: You can object to us processing your data for direct marketing purposes at any time. Just update your notification preferences in your account or reach out to our support team.
- Right to Restriction: In certain circumstances, you can ask us to limit how we use your data while a concern is being investigated.
- Right to Data Portability: You may request your data in a commonly used, machine-readable format where technically feasible.
To exercise any of these rights, please contact our support team using the email address listed in the Contact section below. We aim to respond to all data-related requests within 30 days.
Minors & Age Restrictions
Bingo Patti is strictly an adult platform. We do not knowingly collect personal information from anyone under the age of 18. When you register, you confirm that you are at least 18 years old. In cases where we have reason to suspect underage access, we will suspend the relevant account and delete associated data promptly.
If you believe a minor has created an account on our platform, please contact our support team immediately so we can investigate and take appropriate action. We take underage access very seriously and consider it a non-negotiable responsibility.
Parents and guardians are encouraged to use device-level parental controls to prevent minors from accessing online gaming platforms. For guidance on responsible usage, please visit our Responsible Gaming page.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our platform, the services we offer, or applicable legal requirements. When we make meaningful changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you via email or an in-app message.
We encourage you to review this policy periodically. Continued use of Bingo Patti after any changes are posted constitutes your acceptance of the revised policy. If you disagree with a change, you can close your account and request deletion of your data by contacting our support team.
Contact Us
If you have any questions, concerns, or requests related to this Privacy Policy or the way we handle your personal data, please get in touch with our support team. We are committed to addressing your concerns in a timely and transparent manner.
- Email: [email protected]
- Support Hours: Monday to Sunday, 9:00 AM – 11:00 PM (PKT)
- Response Time: We aim to reply within 24–48 hours on working days.
You can also visit our FAQ page for quick answers to common questions about your account, payments, and platform features.